📦 How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 7–14 business days depending on your location. USA and UK customers generally receive their orders within 8–15 days. You will receive a tracking number by email once your order ships.

💳 What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All payments are processed securely through Shopify Payments. Your card details are never stored on our servers.

🔄 What is your return policy?

We offer a 30-day money back guarantee on all products. If you are not completely satisfied, contact us at support@shopneatly.net within 30 days of receiving your order and we will arrange a full refund. No questions asked.

📧 How do I track my order?

Once your order is dispatched, you will receive an email with a tracking number. Simply click the tracking link in the email to see the live status of your delivery. If you haven't received tracking info within 5 business days, please email us.

🌍 Do you ship internationally?

Yes! We ship worldwide. We currently ship to the USA, UK, Canada, Australia, and most of Europe. Free shipping is included on all orders regardless of destination.

⚡ Is the Garlic Chopper easy to clean?

Yes! The bowl, lid and blades detach completely for easy cleaning. Simply rinse under water or wash with a little dish soap. The motor unit should not be submerged in water but can be wiped clean with a damp cloth. Takes about 10 seconds.

🔋 Does the Self-Stirring Mug come with batteries?

The mug operates on 2 AAA batteries which are not included. Standard AAA batteries are available at any supermarket or pharmacy. The mug is designed for maximum portability so it doesn't require charging or cables.

🥤 Can the Portable Blender crush ice?

Yes! The 150W motor at 22,000 RPM handles ice cubes, frozen fruit, and hard vegetables with ease. We recommend adding liquid first, then ice, for best results. The 304 stainless steel blades are designed to handle tough ingredients.

📦 My order arrived damaged. What do I do?

We are so sorry to hear that! Please email us at support@shopneatly.net with your order number and a photo of the damage within 7 days of receiving your order. We will send a replacement or issue a full refund immediately, at no cost to you.

🎁 Can I change or cancel my order?

Orders can be changed or cancelled within 12 hours of being placed. After that, your order will already be in processing and we may not be able to make changes. Please email support@shopneatly.net as soon as possible if you need to make a change.

🔒 Is it safe to buy from Neatly?

Absolutely. Our store runs on Shopify, one of the world's most trusted ecommerce platforms used by millions of businesses globally. All transactions are SSL encrypted and your payment information is never stored by us. We have a 30-day money back guarantee on every order.